Shipping and Returns
All shipping material is compostable and are either FSC (Forest Stewardship Council) certified or made from post-consumer waste. Furthermore, Pagan Earth Alliance has teamed up with a nonprofit called Cool Effect, that uses carbon credits to fund wind turbine projects. These carbon credits are purchased from each shipment based on your distance, thereby offsetting its emissions, at no additional cost to you. Shipping rates are based on product weight and destination given at checkout. All orders are shipped ground only, as expedited is worse for the environment. Please plan accordingly ahead of time. If expedited is a must, contact us and we will accommodate by charging you not only the expedited shipping fee, of course, but your parcel’s expedited carbon credits, as well.
Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. We will offer an exchange, store credit or refund. Items must be in unused condition.
If Pagan Earth Alliance is at fault, the return shipping will be paid by us. Returns must be authorized in advance by email provided below. Customer is responsible for all shipping costs if Telluric is not at fault. In the unlikely event of returning an item, please contact us by email and we will send you a return shipping label.
For more elaboration on unused condition and further information regarding our refund/return policy, please see our Terms and Conditions.
Pagan Earth Alliance
11002 35th ave. ne #110
Seattle, WA 98125